itil
Inthe1980s,thequalityoftheITservicesprovidedtotheBritishgovernmentwassuchthatthe
thenCCTA(CentralComputerandTelecommunicationsAgency,nowOfficeofGovernment
Commerce,OGC)wasaskedtodevelopanapproachforefficientandcost-effectiveuseofIT
resourcesbyBritishpublic
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