ITIL V3 The Official Introduction to ITIL
1Introduction11.1AhistoricalperspectiveofITservicemanagementandITIL31.2ITILtoday31.3TheITILvalueproposition41.4TheITILservicemanagementpractices41.5Whatisaservice?51.6NavigatingtheITILServiceManagementLifecycle52Coreguidancetopics92.1ServiceStrategy112.2ServiceDesign112.3Ser
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