If your IT organization needs to improve its processes, create more value to the customers, more closely align business with IT, and fundamentally shift how the IT functions then your organization needs to adopt ITIL, which allows an IT organization to quickly close the IT capability gap by implemen
中文版本的，还不错。字还算清楚。
内容是挺好 可惜是扫描版 字体不是很清晰
If your IT organization needs to improve its processes, create more value to the customers, more closely align business with IT, and fundamentally shift how the IT functions then your organization needs to adopt ITIL, which allows an IT organization to quickly close the IT capability gap by implemen
中文ITIL 介绍 考中文的应该很有用