ITIL 4 Foundation 英文精华版.pdf

ITIL4Foundation重点解读，中文版翻译太烂啦，所以只共享英文版。 ITIL4FoundationisthefirstpublicationofITIL4,thelatestevolutionofthemostwidelyadoptedguidanceforITSM.ItsaudiencerangesfromITandbusinessstudentstakingtheirfirststepsinservicemanagementtoseasonedprofessionalsfamiliarwith