Cisco ICM Software CTI OS Agent Desktop User Guide

CiscoICMSoftwareCTIOSAgentDesktopUserGuideThismanualprovidesinstructionsforusingtheCTIOSAgentDesktop.ThismanualisintendedprimarilyforagentswhowilluseCTIOSAgentDesktoptoanswerandprocesscalls.ThismanualassumesthatanadministratorhasalreadyinstalledthehardwareandsoftwareneededforCTIO