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Cisco Monitoring and Recording

上传者: 2019-09-07 11:16:04上传 PDF文件 4.51MB 热度 22次
Callcentersneedtobeabletoguaranteethequalityofcustomerservicethatanagentinacallcenterprovides.Toprotectthemselvesfromlegalliability,callcentersneedtobeabletoarchiveagent-customerconversations.TheSilentCallMonitoringfeatureallowsasupervisortoeavesdroponaconversationbetweenanagent
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