Genesys Certified Professional 8 System Consultant, Genesys SIP Server

Genesys Certified Professional 8System Consultant, Genesys SIP ServerCertification Details and Study GuideCertification Preparatory Track·“ P Foundation8”(S|P8-ND)-1 day courseo Covers IP Telephony, SIP protocol, and an overview of SIP Serverso The prerequisite for siP 8-FND is Framework 8-FND. a basic understanding of iPelephony and sIP Protocol is a plusGenesys SIP Server Deployment"(SIP 8-DPL)-3 day courseo Covers the purpose, architecture, deployment models, configuration and installationbasic usage and call flows of genesys siP server and stream managero Prerequisites for siP8-DPL areFramework 8 Foundation(FWK 8-FNDFramework 8 Deployment(FWK8-DPLo other recommended courses are: Routing and Reporting Installation and Configuration(RRI 7) or Building Basic Routing Strategies(BRD7)In addition, it is also recommended that candidates review or attend the following preparatory trainingIP Architecture Workshop SiP 8(IAl 8-2 day courseo Covers architecture in the ip environment and how to design and size a solutionincluding large-scale, multi-site, multi-product deploymentsReference Materials availableYour training course materials are an excellent source of information for exam review. Other Genesysreference materials you can use for exam preparation are available from the genesys websiteGenesysTechSupportWebsitehttp:/genesyslab.com/support/home/index/o Select Documentation and search by product and major releaseo Genesys SIP Server Deployment Guide 8.0 is especially useful to prepare for this examGenesys Documentation Library Cd (good resource for architecture, planning deployment, andsystem monitoring)o The Documentation Library C is distributed in Genesys training classes or fromGenesys directlyEXam Study TopicsGCP8-CSIP Exam Topic CategoriesThe GCP8-CSiP exam topics are organized into six topic categories with descriptions of thecorresponding knowledge and skill sets that represent the tasks required by a system Consultant whenstalling, implementing and supporting a Genesys SIP Server solution. These knowledge and skill setsmight be obtained from the siP 8-FND, SIP 8-DPL and IAl 8 training courses, Transfer of Information(TOI)presentations, a sales presentation, reading technical documentation or working with SIP Server ata foundation levelSIP Server Product Overview/General ArchitectureOverview of iP Technology and sIPDescribe volP protocols(signaling protocols and media protocolsDescribe the main components of a volp network as they relate to siPDescribe gateways, soft switches, application servers, and SIP endpoints and describe theirrole in a yoice interaction flowDescribe the basics of the siP protocol and SDPDescribe Overview of Genesys IP Products and the role of the Genesys SIP ServerOverview of Genesys SIP Solution ComponentsDetermine when to use Network SIP Server(primarily for Policy Based Load Distribution)2. Designing A sIP Server SolutionGCP8- CSIP3 of 9Last updated 6 May 11Certification Details and Study GuideDescribe the key features and benefits of the Genesys SIP Servero Inbound/outbound callso Associate an ACD Queue with a Routing pointo No Answer SupervisionEndpoint Service MonitoringCall TreatmentsCall Transfer and Confereneo Regular and Emergency Call RecordingCall Supervisioro Remote Supervision(including support for Multi-Site Supervision)o Music and Announcementso Personal greeting(including Whisper)o Preview Interactionso Presence Subscriptiono Instant Messagingo Remote Server Registrationo Class of service(including Trunk capacity configurationo Mapping SIP Headers and SDP Messages(including support for Blocking SIPheaders oPtions messagesDescribe siP Server Deployment modes:siP Stand aloneo Integrated with a third party softswitcho Open standard SIP architectureDescribe SIP Deployment Considerationso Overall deployment componentso licensingo Software and hardware requirementso Explain Interoperability Conditionso Ha scalability Considerationso Sizingo SIP Server Scaling and Performanceo QosDescribe SIP Server Integrationso Genesys voice Platform Integrationo Outbound Integrationo Softswitch IntegrationVideoo Asterisk Voice Mail Integration3. DeploymentOS SupportSIP Server InstallationRun Setup Program for SIP Server InstallationStart SIP Servero Verify SIP Server has startedDeploying A Network SIP Servero Create new Network SIP Servero Configure Routing Point for Network SIP ServerNetwork siP Server installationo Run Setup Program for Network siP Server InstallationSIP Server as a t-serverSIP Server Configurationo Set Permissionso Connect SIP Server to Router(s)How to deploy sIP Servero Configure SIP endpointso Configure SIP Server ConnectionsGCP8- CSIP4 of 9Last updated 6 May 1Certification Details and Study Guideo Create DNso Create Agents(Logins, Groups, Assign Loginso Configure New ApplicationHigh Availability Configurationo Microsoft NLB configuration and scriptingo Unix virtual IP configuration and scripting· Mapping SIP Headerso Authenticating INVITEso SIP to T-Lib mapping and T-Lib to SIP MappingConfiguring Call TransfersoCa‖ Transferso 1 PCC and 3PCC call transferConfiguring Conference Callso Multipoint Conferencing Unit(MCU)o 1PCC and 2Pcc conference callso Push videoConfiguring dialing servicesConfiguring Auto-AgentConfiguring Multi-Site Call Type TrackingDeploying Media ServerGenesys Media server featureso Music and video on HoldMusic in Queueo dn TypesGenesys Media Server Deploymento Configuring Genesys Media Server ApplicationsOverview of Supported Codecso Call Treatmentso Call transfero Call Conferenceo Call SupervisionCall recordingo Personal greetingsOverview of Stream manager5Using siP 8Using A SIP Softphoneo Registering a softphone in SIP· Agent Configurationo Associating an ACD Queue with a Routing Pointo Performing Call Transferso Describe what gcti dNs are used foro Describe how emulated agents are usedDescribe how and when to configure Business call Parameterso Describe how to configure After Work Callso Describe when SIP classifies call categoriesClass of serviceMonitoring SIP Server 8 DeploymentCall SupervisionSession monitoringo Call Supervision modeso Remote Supervisiono Multi-site SupervisionRecording ConfigurationGCP8- CSIP5 of 9Last updated 6 May 11Certification Details and Study Guideo Recording DNo Emergency recordingo Trunk site and agent side recordingMonitoring SIP Messageso Monitor call flow diagrams with SIP messages and TLib messagesReading sip logso Using SIP Log Visualizero Reading sIP log fileMaintaining ConfigurationHow Do I Know What to study?The exam includes questions from all the topic areas. Some topics have more questions presented thanothers. Review the GCP8-CSIP Exam Study Topics using your Genesys Training Course materials or theGenesys SIP Server 8.0 Deployment GuideArriving at the Prometric Test CenterYou should plan toArrive early at the test center(try to be at least 15 minutes early in order to complete your sign-inpaperwork)Bring two(2) forms of id with you to the test centerLeave your belongings in your car or outside the test centereave your cell phone and any notebooks outside the testing areaSign the Prometric Security AgreementStarting and Finishing Your EXamA test center staff member may log you into your exam or you may be given a login and password to logyourself into your examGENESYSCertified profes sionalGCP8-System Consultant, SIP ServerWelcome. Iare participating in a genesys Certification Exam. please reac the following important pointsThis exam consists of 100 itemsA passing score is 70% or above on a scale of 0 to 100%.The maximum available time for completing this exam is 15] minutes.Please click Start to begin the exam. Good Luck!STARTQUITNext, the Prometric testing program will then present an optional Prometric EXam Tutorial beforestarting the exam questions. This is a timed tutorial (note the"Remaining Time: XX: XX min"in theupper right portion of your screen The tutorial covers useful, general tipso Exam user interfaceGCP8- CSIP6 of 9Last updated 6 May 11Certification Details and Study Guideo How to move through screensWelcome to the tutorialThis tutorial provides a series of screens that orient you to止testing environment. This will give you an opportunity to try eachfeature before using it in questions that will be scored. You will bemouse and the different parts of thYou may use the tutorial for 15 minutes. Notice the Time remainingbux in Lhe up jel i iyhl coIner o lhis scl eell, a simmilar display will appearhe actual exam. In the upper left corner is a box that showwhere you are in the series of questions (or in this case, screens of thetutorial). other screen features are descried later in the tutorial.click on the Next button oR press the Alt+ 'N keys tocontinueTo end this tutorial at any time and start the exam Click onthe 'End button OR Press the 'Alt+'d keys.EXTWhen the Genesys Certification Exam starts, you will be asked to Review/Agree to the GenesysCandidate Agreement before starting your questionsWhen you start the exam questions, your timer will restart. You will be provided with 2 hours 30mins(in English-speaking countries)or 3 hours(in non English-speaking countries)NOTE: The End button will exit you from the tutorialSelect the Review buttons at the bottom of the screen at any time to view a list of the exam questions youhave completed and those you have not. If you select the Exit button from the Review screen, a popupwindow will ask you to confirm that you wish to exit the examYou can return to the exam questions by double-clicking on any of the question numbers listedQUestionsMarkedIncompletecompleteCRestLo197yEston 90i ILur'BLL. Du ( UL wishI W BI 1?Curston 1wcueston1:Double-click a question to return to the examMarked questionCompleted questionu =inccmplete questionREVICW AREVIEWPLETETo finish your examo Click Exit from Review Screen (Wait 1-2 minutes while system calculates your score.NOTE: If you have not answered any questions the system will mark these as incorrect. If you run out oftime during the exam, the exam will stopGCP8- CSIP7 of 9Last updated 6 May 11Certification Details and Study GuideTell your Test Center proctor when you finish the exam. Be sure to ask the proctor for your printed scorereport. Your score report will contain a list of the exam topics, the total number of questions presented toyou from each topic, and the number of questions you got correctGENESYSCertified ProfessionalExamination Score reportGCP》· System' onsultant、 SIPServerCan didate Name: Test TakerCandidate d 111-11-11l1Exam Code: [SeriesRegistration ID: [Invoice]Testing Site: 29)Your Score: 70Date: Tuesday. May (3. 2011Passing score: 7WGrade: passSectioNumber of items TotaI Number of percentCorrectItemsCorrectProduct Ove rview and geperalArchitectuDesigning a sip soliton65%Deploying SIP Server了3Deploying Media ServerMunnitUrinlg SIP Sululic'll70%TThis examination was delivered bw prometricSample Questions(Sample Questions will be reviewed prior to fina/ copy)The sample questions below are additional questions that have not been used in the actual exam, but arerepresentative of typical questions that an exam candidate may faceSelect the answer that best answers the question or completes the statementWhen planning a Genesys SIP Server 8 deployment, there are multiple potential music sourcesthat can be used instead of Genesys Stream Manager and Genesys Media Server. True orFalse?ABFalseIf a SIP 8 configuration enables recording on more than one device in the call, recording will starton both devices at the same time once either of the devices signals EventEstablished true orFalse?ArueBFalseIn sIP 8, once siP Server exceeds 150% of the configured overload-ctrl-dialog- rate what willhappen to all trafic?(Choose 1)ABCDall traffic will continue but an error message is triggered warning of the overload rateall traffic will be rejected once it exceeds 1 50% of the configured overload ratenothing will happen to the traffic until it exceeds 200% of the configured overload ratenothing will happen to the traffic as the overload-ctrl-dialog-rate does not control therate of trafficGCP8- CSIP8 of 9Last updated 6 May 11Certification Details and Study Guide4.In SIP Server 8, if the auto-logout-timeout option is set to false, SIP Server will not log outagents when they are in which of the following agent states?(Choose 4InactiveABCDEFReadyNotReady/ACWNotReady/AuxWorkNotReady/LegalGuardwhen Agent is in any stateSIP Server 8 uses the H 323 protocol when communicating with Media Server. True or False?ABTrueFalseAnswers to Sample QuestionsA2BB4BCDE5.For more information about Genesys Certification, please contact your local Genesys University trainingcenter or click here.http://www.genesyslab.com/about/training/certificationprograms.aspO GENESYSCERTIFIED PROTESSIONALGCP8- CSIP9 of 9Last updated 6 May 11