惠普ITSM参考模型
ThiswhitepaperdescribestheHPITServiceManagementReferenceModel.ThismodelisasignificanttoolproventobeusefulinpresentinganddescribingthemanyITManagementprocesses,inter-processrelationships,andbusinesslinkagesITneedstoputinplaceforthesuccessfuldevelopment,deploymentandsupportofservicesin
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用户评论
很好，经常在项目和案例中用到该模型。